- USA- 4 full-time and 2 part-time. Philippines- 4 full-time and 2 part-time
Is the company publicly or privately held?
- privately own.
How many manufacturing facilities is it affiliated with?
- 2 manufacturing locations (one in Philippines and one in Canada).
How long has the company been in business?
- Since 2003.
How long has the current management team been in place?
- Since 2003.
How much experience do they have in the industry?
- 25 years.
Who are the key contacts at the company for distributors?
- Maria Felix 203-513-2691.
How does the company communicate with distributors?
- Email or telephone between 9:00 AM and 5:00 PM eastern time.
What markets does the company have in each key product area?
- Our markets are food manufacturers; Beverage and flavor manufacturers; SaucesManufacturers, Beer, Coffee and Tea Manufacturers, Ice Cream Manufacturers; Baby Food Manufacturers; Bakeries; Restaurants; Health Food Stores; Vegan and Vegetarian Food Chains;Ethnic Food Distributors; Soap and Candle Manufacturers; Personal Care Manufacturers; Paint and Cleaning/Detergent Manufacturers.
How long has the company been selling through distributors?
- since 2009.
How many independent distributors are there?
- 2. One in California, with non-exclusive territories.
Does the company sell through field salespeople or independent manufacturers' reps??
- No.
Does the company plan to merge with or acquire another company in the immediate future?
- No.
Does the company have its own advertising/marketing group?
- Yes. We have a very aggressive and dedicated marketing team which not only has placed our web visibility to the top spots in Yahoo, Google, MSN/Bing but in all major organic, natural, ethnic food product directories in USA, Canada and internationally.
What products does the company manufacture?
- We do not manufacture any products at all. We buy from Philippine mills that have international credential as HACCP and ISO certifications only. All our products are made and packed in Philippines, except for toasted coconut which is manufacturer in Canada (for this product the raw product is from the Philippines and get toasted in Canada).
What are the applications for the product(s)?
- Our markets are food manufacturers; Beverage and flavor manufacturers; Sauces Manufacturers, Beer, Coffee and Tea Manufacturers, Ice Cream Manufacturers; Baby Food Manufacturers; Bakeries; Restaurants; Health Food Stores; Vegan and Vegetarian Food Chains; Ethnic Food Distributors; Soap and Candle Manufacturers; Personal Care Manufacturers; Paint and Cleaning/Detergent Manufacturers.
What are the sizes, minimums, grades, etc.?
- See our 2011 Product Catalog for details as well as each Product Technical Specification and Nutritional Values Sheets. All these information can be viewed at www.ctcoconut.com/resources.html.
What special advantages do these products have over competitive products?
- All our products are manufactured in facilities that are certified by HACCP, ISO and Fair Trade international standards; Current organic, Kosher and Halal international certifications; Not one of our products have ever been listed of flagged by the FDA or Customs offices anywhere in the world for unhealthy reasons.
What is the main appeal of the product to my customers?
- Best quality and global organic, halal, kosher and fair trade certifications on the market.
How much inventory must a distributor carry to service customer demand?
- Regardless of your business size our minimum is 1 pallet per product, (keep in mind that one of the advantages of our products is that the shelf life for most of our products are 12 to 24 months for conventional and 9 to 12 months for organic).
Is demand for the products seasonal in any way?
- No. As you know coconuts in the Philippines is like gree-grass in New England! A broad customer base is important so orders come in throughout all the seasons.
Do the products require demonstration?
- No. If you are in the B2B market, then samples are just enough. 100% of manufacturers have their own our outsource R&D and product testing.
Are new markets being developed for these products?
- None that we are aware. But as you can see, these products are use in just about any product out in the market today.
Are any products private labeled?
- Yes. Most of our products can be private labeled. For details see our 2010 Product Catalog.
Does the company have an open distribution policy, or is it selective or exclusive in any way?
- So far we have been very selective to organic and natural markets only, but we are starting to be more open towards all markets as ethnic foods are becoming more and more acceptable and demand is been increasing tri-fold over the last years.
What qualifications must a distributor have to be selected as a distributor for the product line?
- Be 21 years or older, registered business and tax ID.
Do distributors have any territorial restrictions?
- No. All our agreements are non-exclusive territories.
How does the company keep distributors informed about price changes??
- Every price quote we send out has the lowest price available in the market. You then can do your own homework and apply your price mark-ups. (As a distributor, you can earn 15% to 25% per pallet and as a retailer you can eran 100% to 200% profitstudy your market and competitors for adequate season pricing).
Who pays the freight? Does it depend on quantity?
- freight is included in the product price per pound. We have very competitive transportation rates.
What packaging options does the company offer distributors? Bulk pack? Samples?
- See our 2010 Product Catalog for packaging options. Sample for customers are sent directly from our warehouse to the customer via mail currier except when customer requires overnight and can provide FedEx or UPS account #. Samples for distributors are send as required to a minimum of twice a year.
Can packaging withstand the abuse of rough handling in shipping, warehousing and is it sturdy and tight enough to protect the product against damage, leakage, breakage
- Yes. Retails packaging is poly bag approved by FDA Food standards as well as for bulk packaging is on multi-layer kraft bag approved by Fad Food Standards. Our Plastic Pails and metal drums are also certified by the FDA.
Is the packaging compatible with the units of purchase that distributors and their customers are familiar with?
- Yes. All our packaging is standard and market approved.
Can products be repackaged into smaller quantities for point-of-purchase display purposes?
- No. If you or your customers have a POP then you must request for samples and display them as they are packed.
Does the package or label highlight key product information, such as a product name, form (organic or conventional)?
- Yes.
What's included in the company's advertising program?
- Quarterly Postcards for national customers.
Does the company compensate distributors for transportation and lodging or any health benefits?
- No. These fees are the distributor’s responsibility.
What does the company do to promote its products to consumers and/or businesses?
- Online via the website – we are in the top 5 listing for all major search engines; major organic and natural food ingredients directories; International trading directories.
How often is the company catalog updated?
- Once a year or as appropriate.
Is the catalog available in any electronic formats, such as on CD-ROM, or a Web site?
- Yes. Is available at www.ctcoconut.com/resources.html. You can also print it and/or download and attach it to customer’s emails.
What types of promotional material for direct-mail campaigns and other promotional sales efforts does the company provide distributors?
- All our information is electronic. We provide product catalog, product flyer and emails templates for all types or communication with clients.
Does the company provide space on the cover in a prominent position for a distributor imprint?
- Yes.
What if my question isn't answered here?
- Did not find the answer to your question here? Just contact us directly with your concerns at distributors@ctcoconut.com.