order policy background image
Our Policy
Terms and Conditions:
These are the Terms and Conditions of sale for Connecticut Coconut Company. There are no other terms of
sale unless Connecticut Coconut Company agrees in writing to different terms with you, the "Purchaser" of our

Under the
IRS Privacy Act and Paperwork Reduction Act Notice, section 6109, you must disclose your employer
identification number (EIN), or individual taxpayer identification number (ITIN) in order for a commercial business
like Connecticut Coconut Company verify your EIN and Entity Information. If you do not provide all the
information requested on this form, we may not be able to honor your inquiry.

Methods of Payment:
•        Money Order/Cashiers Check/Company Check
  •     Money orders must be drawn on U.S. Banks; International money orders cannot be accepted
•        Credit Card (visa, master card and discover)
  •     Phone (+ 203.712.0444)

If you select to telephone your credit card information, please do so after completing your online order by calling
us at (203) 513-2691 Monday - Friday between the hours of 9:00 a.m. - 6:00 p.m.

All orders payment terms are 50% down payment when placing an order and balance due before loading. You
must read and sign our
Terms of Sales Agreement and return it to us.

Orders can be cancelled without a charge within 2 business days of placing an order. Cancelled orders after this
initial period will be subject to a cancellation fee of 10%.

Connecticut Residents:
We must charge sales tax to Connecticut businesses and residents who have not filed a Sales & Reuse
Certificate with us. If your order is being delivered in the state of CT and you have a valid business tax ID
number, please fax a copy of your resale certificate within 2 hours after placing their order. Once you have faxed
us your resale certificate, we will keep it on file for future orders. Our fax number is (203) 925-5833. We cannot
refund sales tax on orders once they have been charged. View the
CT Resale Certificate.

Due to market fluctuations, prices are subject to change without notice.

All product sales are FOB, as defined by Incoterms 2011, to stated destination or FOB Manila, Philippines. The
buyer is responsible for obtaining at its own risk and expenses any import license or other official authorization
for the importation of the goods at the agreed point of destination. The buyer or its agent is responsible for
direct and timely customs clearance at the agreed place of destination, and the buyer shall bear all duties, taxes
and other official charges payable upon importation of the goods as well as the costs and risks of carrying out
customs formalities.

For delivery of free samples, we offer various mode of shipping this may be door to door service of
FedEx/UPS/USPS who are comparatively more reliable and effective and takes 3-10 days for delivery.

Out of Stock Items:
We do not store organic products as they all have a shorter shelf life than conventional coconut products.
Organic products lead time is 6 to 8 weeks for most products.

Shipping Fees:
USA and Canada customers: The price of shipping is included in the price of the product. We process all our
quotes with delivery prices to the customer's location.

International customers are responsible for any and all customs duties, taxes and brokerage fees that the
package(s) may incur. Any order returned to us due to rejection by customs will be subject to our cancellation
fee and the return shipping fee. Please be sure of your country's import restrictions/requirements prior to

Processing Time:
Orders placed online, via phone or email are generally process within 1 to 3 days.

Shipping Methods:
Product samples are free and shipping cost is incurred by us. Our samples size is from 500ml to 1 lb of product.  
Larges samples can be available at a price pay by the buyer. These large samples can be shipped utilizing
Customer FedEx, UPS, USPS shipping accounts.

International Customers & Brokerage/Customs Fees:
UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada
require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express. International
customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.
We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order
unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees
will be subject to our cancellation fee and the return shipping fee. The shipping address must match the billing
address for international orders.

Additional Charges:
The customer is responsible for any additional fees charged by FedEx/UPS for address corrections. FedEx/UPS
charges this fee when packages are missing suite numbers, contain typos including zip code errors, or contain
any other incorrect information that is missing or inaccurately supplied by the customer within the "Ship To" area
of our order form. These fees may vary in other countries. We reserve the right to charge for these fees as soon
as we are notified of them.

To ensure the purity of our products, we do not accept returns on any of our ingredient, so please read the
following carefully. We are not able to issue credit on unauthorized returns, and merchandise returned without
authorization and will be discarded. We are not able to make exceptions to this policy. Authorized returns are
subject to a 20% restocking fee.

In the event that we make an error, we will of course gladly authorize the return of incorrect or defective
merchandise and pay for the return shipping costs. You agree to carefully inspect all products and ingredients
upon arrival and report any problems or need for replacement within 48 hours of arrival.

Most of our products such as flour, oil, desiccated coconut, come from organic sources. They are subject to a
normal range of variations in color, texture, odor etc. These variations can be due to seasonal changes such as
temperature, rainfall, sunlight and other variables. These differences from batch to batch are normal and are not
regarded as defects in the product quality. We cannot accept returns due to these variations because we cannot
resell the product once it has left our facility. If you know that product variations may affect your
production/formulation, please purchase a small quantity first and confirm that your larger order will be from the
same batch.

Damage Claims:
Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both
UPS and Connecticut Coconut Company within 2 days of receiving your order. If you notice any damage to the
shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone
to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its
contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and
contact us so that we may process your claim. We cannot replace damaged merchandise unless the package
has been inspected by UPS. Your replacement will be shipped once we have been issued a claim number from
UPS. We also cannot replace missing items unless they are reported within 2 days of the receipt of your order.

Safety Disclaimer:
Although Connecticut Coconut Company tries to be as accurate as possible when describing ingredients and
supplies, Connecticut Coconut Company cannot guarantee the accuracy or completeness of the information that
is provided via its Web site, print catalog, telephone conversations or written/e-mail correspondence. It is up to
the customer to adequately research the appropriate use and safety information for each item, including any
governmental regulations in place for proper usage, labeling and sale.

The contents of our catalog and Web site have not been evaluated by the FDA. Information in our catalog and
on our Web site is not intended to diagnose, treat, cure or prevent any disease.

Updated Terms:

By purchasing and using ingredients and
products sold by Connecticut Coconut
Company, you agree that you are
knowledgeable about the safe, appropriate
storage and use of the ingredients and
products that you purchase.

You agree to carefully inspect all products
and ingredients upon arrival and report any
problems or need for replacement

You agree that you will not hold
Connecticut Coconut Company liable for
any problems that arise from your storage
and use of the ingredients or products. You
will assume all product liability for the final
products/creations that you make using
ingredients purchased through Connecticut
Coconut Company.
order policy, Connecticut Coconut Company Logo
order policy, Home button
order policy, About Us button
order policy, Resources button
order policy, Contact button
order policy, Products button
SITE MAP   |   POLICY   |      © 2016 Connecticut Coconut Company. All Rights Reserved     |     Web Design: leographicsstudio.com