| Our Policy |
Terms and Conditions:
These are the Terms and Conditions of sale for Connecticut Coconut Company. There are no other terms of
sale unless Connecticut Coconut Company agrees in writing to different terms with you, the "Purchaser" of our
products.
Under the IRS Privacy Act and Paperwork Reduction Act Notice, section 6109, you must disclose your employer
identification number (EIN), or individual taxpayer identification number (ITIN) in order for a commercial business
like Connecticut Coconut Company verify your EIN and Entity Information. If you do not provide all the
information requested on this form, we may not be able to honor your inquiry.
Use of Our Ingredients:
Connecticut Coconut Company is a trader / supplier of natural and organic coconut ingredients used in skin
care, hair care, aromatherapy, massage, spa products, confectionery preparations, soap making, candle
making, beverage and food industry.
Methods of Payment:
• Bank wire transfers
• Money Order/Cashiers Check
If you select to telephone your credit card information, please do so after completing your online order by calling
us at (203) 513-2691 Monday - Friday between the hours of 9:00 a.m. - 6:00 p.m. If you prefer to fax your credit
card information, we welcome you to do so. Please print out our Credit Card Fax Form, complete it and submit it
after you complete your order. Please fax the form to us at (203) 925-5833.
For large accounts we entertain net 30 terms with a minimum order of 3 pallets per month of any one ingredient
or combine ingredients. A Corporate Credit Application form must be completed and approved by Connecticut
Coconut Company. We reserve the right to approve or disapprove applications.
Order Payment:
If we encounter a problem with processing your order, such as non-receipt of a credit card error, we will email
you regarding the problem. Please be sure to add admin@ctcoconut.com to your address book. We will continue
to try processing your order. If we don't hear from you within 7 days, your order may be cancelled.
Cancellations:
Orders can be cancelled without a charge within 24hrs of placing an order. Cancelled orders after this initial 24
hours will be subject to a cancellation fee of 20%.
Connecticut Residents:
We must charge sales tax to Connecticut businesses and residents who have not filed a Sales & Reuse
Certificate with us. If your order is being delivered in the state of CT and you have a valid business tax ID
number, please fax a copy of your resale certificate within 2 hours after placing their order. Once you have faxed
us your resale certificate, we will keep it on file for future orders. Our fax number is (203) 925-5833. We cannot
refund sales tax on orders once they have been charged. View the CT Resale Certificate.
Pricing:
Due to market fluctuations, prices are subject to change without notice.
Our pricing structure is designed to cater to large businesses to crafters and everyone in between. In order to
receive the most competitive, wholesale level pricing, purchase the largest listed product quantity. If you are
interested in receiving pricing on quantities larger than what is listed in our catalog, please contact
inquire@ctcoconut.com.
All prices are subject to change without notice. All product sales are FOB, as defined by Incoterms 2000, to
stated destination. The buyer is responsible for obtaining at its own risk and expenses any import license or
other official authorization for the importation of the goods at the agreed point of destination. The buyer or its
agent is responsible for direct and timely customs clearance at the agreed place of destination, and the buyer
shall bear all duties, taxes and other official charges payable upon importation of the goods as well as the costs
and risks of carrying out customs formalities.
Freight charges, shipping and insurance charges are payable by the buyer. We use sea freight and land
transportation door to door service of shipping as per client's instruction. For bulk orders price can be
negotiated. For delivery of free samples, we offer various mode of shipping this may be door to door service of
UPS/USPS who are comparatively more reliable and effective and takes 3-10 days for delivery. The buyer pays
for shipping of samples.
Out of Stock Items:
Sometimes a product is available at the time you place your order, but then becomes Out of Stock by the time
your order is received at the warehouse. In these rare instances, your charge card may have already been billed
for the item. If an item is out of stock after your invoice is processed, you will receive a credit as soon as the
warehouse notifies us of the stock status. If one of the ingredients contained in a product sampler is out of stock,
we reserve the right to substitute a similar ingredient of equal or greater value.
Shipping Fees:
Shipping for all orders are the responsibility of the buyer. We use UPS and USPS couriers. In many instances, it
is not possible to accurately confirm shipping charges without having packed and shipped your order.
We welcome you to contact our Customer Service department at (203) 513-2691 to confirm the shipping fee for
your order.
International customers are responsible for any and all customs duties, taxes and brokerage fees that the
package(s) may incur. Any order returned to us due to rejection by customs will be subject to our cancellation
fee and the return shipping fee. Please be sure of your country's import restrictions/requirements prior to
ordering.
Processing Time:
Orders placed online, via phone or fax are generally process within 48 hours.
Shipping Methods:
UPS Standard Ground, Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air, 3 Day Select and
Worldwide services are available. Orders shipped by Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select
will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am
Eastern Time will ship the following day. UPS now offers ground service to Alaska, Hawaii and Puerto Rico.
Product samples are free and shipping cost is incurred by the buyer. We will ship samples utilizing Customer
UPS, USPS shipping accounts. We do not ship via any other carrier unless deemed necessary by us.
International Customers & Brokerage/Customs Fees:
UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada
require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express. International
customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.
We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order
unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees
will be subject to our cancellation fee and the return shipping fee. The shipping address must match the billing
address for international orders.
Handling:
A $5.50 base handling fee is applied to all non-expedited UPS or USPS orders. The base handling fee includes
processing and handling for the first pallet for your order. Handling fees may be higher on exceptionally large
orders. Palletized orders incur a pallet charge of $30 per pallet.
Please note that applicable expedited processing fees are added to the base handling fee.
Additional Charges:
The customer is responsible for any additional fees charged by UPS for address corrections. UPS charges this
fee when packages are missing suite numbers, contain typos including zip code errors, or contain any other
incorrect information that is missing or inaccurately supplied by the customer within the "Ship To" area of our
order form. These fees may vary in other countries. We reserve the right to charge for these fees as soon as we
are notified of them.
Returns:
To ensure the purity of our products, we do not accept returns on any of our ingredient, so please read the
following carefully. We are not able to issue credit on unauthorized returns, and merchandise returned without
authorization and will be discarded. We are not able to make exceptions to this policy. Authorized returns are
subject to a 20% restocking fee.
In the event that we make an error, we will of course gladly authorize the return of incorrect or defective
merchandise and pay for the return shipping costs. You agree to carefully inspect all products and ingredients
upon arrival and report any problems or need for replacement within 48 hours of arrival.
Most of our products such as flour, oil, desiccated coconut, come from organic sources. They are subject to a
normal range of variations in color, texture, odor etc. These variations can be due to seasonal changes such as
temperature, rainfall, sunlight and other variables. These differences from batch to batch are normal and are not
regarded as defects in the product quality. We cannot accept returns due to these variations because we cannot
resell the product once it has left our facility. If you know that product variations may affect your
production/formulation, please purchase a small quantity first and confirm that your larger order will be from the
same batch.
Damage Claims:
Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both
UPS and Connecticut Coconut Company within 2 days of receiving your order. If you notice any damage to the
shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone
to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its
contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and
contact us so that we may process your claim. We cannot replace damaged merchandise unless the package
has been inspected by UPS. Your replacement will be shipped once we have been issued a claim number from
UPS. We also cannot replace missing items unless they are reported within 2 days of the receipt of your order.
Safety Disclaimer:
Although Connecticut Coconut Company tries to be as accurate as possible when describing ingredients and
supplies, Connecticut Coconut Company cannot guarantee the accuracy or completeness of the information that
is provided via its Web site, print catalog, telephone conversations or written/e-mail correspondence. It is up to
the customer to adequately research the appropriate use and safety information for each item, including any
governmental regulations in place for proper usage, labeling and sale.
The contents of our catalog and Web site have not been evaluated by the FDA. Information in our catalog and
on our Web site is not intended to diagnose, treat, cure or prevent any disease.
These are the Terms and Conditions of sale for Connecticut Coconut Company. There are no other terms of
sale unless Connecticut Coconut Company agrees in writing to different terms with you, the "Purchaser" of our
products.
Under the IRS Privacy Act and Paperwork Reduction Act Notice, section 6109, you must disclose your employer
identification number (EIN), or individual taxpayer identification number (ITIN) in order for a commercial business
like Connecticut Coconut Company verify your EIN and Entity Information. If you do not provide all the
information requested on this form, we may not be able to honor your inquiry.
Use of Our Ingredients:
Connecticut Coconut Company is a trader / supplier of natural and organic coconut ingredients used in skin
care, hair care, aromatherapy, massage, spa products, confectionery preparations, soap making, candle
making, beverage and food industry.
Methods of Payment:
• Bank wire transfers
• Money Order/Cashiers Check
- Money orders must be drawn on U.S. Banks; International money orders cannot be accepted
- Phone/ Credit Card Authorization form.
If you select to telephone your credit card information, please do so after completing your online order by calling
us at (203) 513-2691 Monday - Friday between the hours of 9:00 a.m. - 6:00 p.m. If you prefer to fax your credit
card information, we welcome you to do so. Please print out our Credit Card Fax Form, complete it and submit it
after you complete your order. Please fax the form to us at (203) 925-5833.
For large accounts we entertain net 30 terms with a minimum order of 3 pallets per month of any one ingredient
or combine ingredients. A Corporate Credit Application form must be completed and approved by Connecticut
Coconut Company. We reserve the right to approve or disapprove applications.
Order Payment:
If we encounter a problem with processing your order, such as non-receipt of a credit card error, we will email
you regarding the problem. Please be sure to add admin@ctcoconut.com to your address book. We will continue
to try processing your order. If we don't hear from you within 7 days, your order may be cancelled.
Cancellations:
Orders can be cancelled without a charge within 24hrs of placing an order. Cancelled orders after this initial 24
hours will be subject to a cancellation fee of 20%.
Connecticut Residents:
We must charge sales tax to Connecticut businesses and residents who have not filed a Sales & Reuse
Certificate with us. If your order is being delivered in the state of CT and you have a valid business tax ID
number, please fax a copy of your resale certificate within 2 hours after placing their order. Once you have faxed
us your resale certificate, we will keep it on file for future orders. Our fax number is (203) 925-5833. We cannot
refund sales tax on orders once they have been charged. View the CT Resale Certificate.
Pricing:
Due to market fluctuations, prices are subject to change without notice.
Our pricing structure is designed to cater to large businesses to crafters and everyone in between. In order to
receive the most competitive, wholesale level pricing, purchase the largest listed product quantity. If you are
interested in receiving pricing on quantities larger than what is listed in our catalog, please contact
inquire@ctcoconut.com.
All prices are subject to change without notice. All product sales are FOB, as defined by Incoterms 2000, to
stated destination. The buyer is responsible for obtaining at its own risk and expenses any import license or
other official authorization for the importation of the goods at the agreed point of destination. The buyer or its
agent is responsible for direct and timely customs clearance at the agreed place of destination, and the buyer
shall bear all duties, taxes and other official charges payable upon importation of the goods as well as the costs
and risks of carrying out customs formalities.
Freight charges, shipping and insurance charges are payable by the buyer. We use sea freight and land
transportation door to door service of shipping as per client's instruction. For bulk orders price can be
negotiated. For delivery of free samples, we offer various mode of shipping this may be door to door service of
UPS/USPS who are comparatively more reliable and effective and takes 3-10 days for delivery. The buyer pays
for shipping of samples.
Out of Stock Items:
Sometimes a product is available at the time you place your order, but then becomes Out of Stock by the time
your order is received at the warehouse. In these rare instances, your charge card may have already been billed
for the item. If an item is out of stock after your invoice is processed, you will receive a credit as soon as the
warehouse notifies us of the stock status. If one of the ingredients contained in a product sampler is out of stock,
we reserve the right to substitute a similar ingredient of equal or greater value.
Shipping Fees:
Shipping for all orders are the responsibility of the buyer. We use UPS and USPS couriers. In many instances, it
is not possible to accurately confirm shipping charges without having packed and shipped your order.
We welcome you to contact our Customer Service department at (203) 513-2691 to confirm the shipping fee for
your order.
International customers are responsible for any and all customs duties, taxes and brokerage fees that the
package(s) may incur. Any order returned to us due to rejection by customs will be subject to our cancellation
fee and the return shipping fee. Please be sure of your country's import restrictions/requirements prior to
ordering.
Processing Time:
Orders placed online, via phone or fax are generally process within 48 hours.
Shipping Methods:
UPS Standard Ground, Next Day Air, Next Day Air Saver, Saturday Delivery, 2nd Day Air, 3 Day Select and
Worldwide services are available. Orders shipped by Next Day Air, Next Day Air Saver, 2nd Day Air, 3 Day Select
will be shipped on the same day, if the order is placed by 10:00 am Eastern Time. Orders placed after 10:00 am
Eastern Time will ship the following day. UPS now offers ground service to Alaska, Hawaii and Puerto Rico.
Product samples are free and shipping cost is incurred by the buyer. We will ship samples utilizing Customer
UPS, USPS shipping accounts. We do not ship via any other carrier unless deemed necessary by us.
International Customers & Brokerage/Customs Fees:
UPS Canada Standard is the standard method used for most Canadian deliveries. Some locations within Canada
require us to use UPS Worldwide Express. All other orders are shipped via UPS Worldwide Express. International
customers are responsible for any and all customs duties, taxes and brokerage fees that the package may incur.
We are not able to determine the amount of these fees before shipping to you. UPS will not deliver your order
unless these fees are paid in full. Any order returned to us due to non-payment of brokerage and customs fees
will be subject to our cancellation fee and the return shipping fee. The shipping address must match the billing
address for international orders.
Handling:
A $5.50 base handling fee is applied to all non-expedited UPS or USPS orders. The base handling fee includes
processing and handling for the first pallet for your order. Handling fees may be higher on exceptionally large
orders. Palletized orders incur a pallet charge of $30 per pallet.
Please note that applicable expedited processing fees are added to the base handling fee.
Additional Charges:
The customer is responsible for any additional fees charged by UPS for address corrections. UPS charges this
fee when packages are missing suite numbers, contain typos including zip code errors, or contain any other
incorrect information that is missing or inaccurately supplied by the customer within the "Ship To" area of our
order form. These fees may vary in other countries. We reserve the right to charge for these fees as soon as we
are notified of them.
Returns:
To ensure the purity of our products, we do not accept returns on any of our ingredient, so please read the
following carefully. We are not able to issue credit on unauthorized returns, and merchandise returned without
authorization and will be discarded. We are not able to make exceptions to this policy. Authorized returns are
subject to a 20% restocking fee.
In the event that we make an error, we will of course gladly authorize the return of incorrect or defective
merchandise and pay for the return shipping costs. You agree to carefully inspect all products and ingredients
upon arrival and report any problems or need for replacement within 48 hours of arrival.
Most of our products such as flour, oil, desiccated coconut, come from organic sources. They are subject to a
normal range of variations in color, texture, odor etc. These variations can be due to seasonal changes such as
temperature, rainfall, sunlight and other variables. These differences from batch to batch are normal and are not
regarded as defects in the product quality. We cannot accept returns due to these variations because we cannot
resell the product once it has left our facility. If you know that product variations may affect your
production/formulation, please purchase a small quantity first and confirm that your larger order will be from the
same batch.
Damage Claims:
Please inspect packages upon arrival. You must report any damages, missing items or missing boxes to both
UPS and Connecticut Coconut Company within 2 days of receiving your order. If you notice any damage to the
shipping box upon delivery, report it to the UPS driver and then report it directly to UPS. UPS will send someone
to inspect the package. If you notice any damaged items upon unpacking the order, leave the box and its
contents as is, save all of the packaging material, contact UPS to arrange an inspection of your package, and
contact us so that we may process your claim. We cannot replace damaged merchandise unless the package
has been inspected by UPS. Your replacement will be shipped once we have been issued a claim number from
UPS. We also cannot replace missing items unless they are reported within 2 days of the receipt of your order.
Safety Disclaimer:
Although Connecticut Coconut Company tries to be as accurate as possible when describing ingredients and
supplies, Connecticut Coconut Company cannot guarantee the accuracy or completeness of the information that
is provided via its Web site, print catalog, telephone conversations or written/e-mail correspondence. It is up to
the customer to adequately research the appropriate use and safety information for each item, including any
governmental regulations in place for proper usage, labeling and sale.
The contents of our catalog and Web site have not been evaluated by the FDA. Information in our catalog and
on our Web site is not intended to diagnose, treat, cure or prevent any disease.
Updated Terms: By purchasing and using ingredients and products sold by Connecticut Coconut Company, you agree that you are knowledgeable about the safe, appropriate storage and use of the ingredients and products that you purchase. You agree to carefully inspect all products and ingredients upon arrival and report any problems or need for replacement immediately. You agree that you will not hold Connecticut Coconut Company liable for any problems that arise from your storage and use of the ingredients or products. You will assume all product liability for the final products/creations that you make using ingredients purchased through Connecticut Coconut Company. |
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